If you aren't completely satisfied with your floral gift, we'll do everything we can to make it right. As professional florists, we guarantee your satisfaction with every order for delivery . If you are not satisfied with the purchased product, please notify us within 2 days of receipt of your order. You may call us at 713-778-0028, come in person to our flower shop at 8000 S Gessner Rd Ste 700, or e-mail us at fjflorist.llc@gmail.com.